Qualtrics, LLC: Qualtrics XM Platform - High

The Qualtrics XM Platform is a SaaS offering, hosted in a multi-tenant Government cloud environment, designed to support US federal agencies in managing employee experience (EX), customer experience (CX), and conducting strategic research. Subscriptions to the platform and related professional services (research, implementation, and engineering) are available.

The platform enables agencies to deploy surveys for systematic data acquisition from various stakeholders. It supports listening across channels to collect data from web properties, mobile applications, email communications, social media, and integrated contact center analytics systems. This facilitates comprehensive data collection across multiple interaction points.

Capabilities for understanding and improving the digital experience are included, allowing for analysis of user interactions on digital interfaces. The platform supports the collection of product feedback and website feedback to inform development and user experience enhancements.

The Qualtrics XM Platform provides tools for measurement of experience data and offers functionalities for both quantitative and qualitative analysis. Integrated artificial intelligence (AI) capabilities enhance data analysis by identifying key themes, predicting trends, and surfacing actionable insights from structured and unstructured data, including open-text feedback from surveys and other channels. These AI features assist in understanding the nuances of listening across channels and improving the efficiency of data collection analysis. The platform supports the implementation of closed loop feedback mechanisms to facilitate action based on collected and analyzed insights.

The platform is accessible to public sector entities, including federal, state, local, and tribal governments, as well as research institutions, federal contractors, and government contractors.