Tyler Federal, LLC: Tyler Federal Product Suite

The Tyler Federal Product Suite (formerly MicroPact Product Suite), which includes icomplaints® and entellitrak®, is delivered via a Software as a Service (SaaS) and a Platform as a Service (PaaS) model to U.S. federal, state, and local government customers. Icomplaints is the leading standard for federal EEO case management and is used by most major federal agencies. Entellitrak, which takes a Data-First™ approach to dynamic case management and Business Process Management (BPM), is available with fully integrated Document Management, Natural Language Analytics, and Mobile Modules. Whether based on-premises or in the cloud, entellitrak can be implemented immediately and configured continuously, enabling customers to get to work quickly while keeping costs low. Tyler Federal is unique as a developer of commercial off-the-shelf (COTS) case management and BPM software in that 97 percent of all federal agencies with more than 500 employees currently use one or more solution from the Tyler Federal Product Suite.