Talkdesk: Talkdesk CX Cloud™ Government Edition

Talkdesk CX Cloud™ Government Edition is a cloud native, browser-based, SaaS contact center platform that enables government institutions to deliver modern customer service, increase efficiencies, reduce costs, and innovate with technology to better meet their mission. Included in Talkdesk CX Cloud™ Government Edition is voice engagement including orchestration and routing; agent workspace as a single pane of glass for conversational context; quality management to evaluate agent interactions; workforce management to forecast, plan and develop staff schedules; standard and custom reporting with bespoke and granular access to data and dashboards; and BYOC (bring your own carrier) capabilities.