Content Guru: Storm Cloud Contact Center
What its stage means
An agency or the FedRAMP program authorized it. Agencies can reuse that authorization.
The provider's description
Content Guru's cloud contact center solution, storm, delivers a single-stack, end-to-end customer experience solution, providing not just the essentials of CCaaS (Contact Center as a Service), but a seamless customer journey. Content Guru brings together different channels of communication in a single platform, allowing federal agencies to focus on delivering outstanding citizen experiences.
As well as its core CCaaS capabilities, storm includes cutting-edge CRM, powerful reporting and analytics tools, workforce engagement management, customized audio conferencing for command control applications, unified communications, and deep API integrations. With all the data stored securely in one customer data platform, government agencies can easily turn insight into actions.
These powerful capabilities are supported by AI-driven Intelligent Automation and delivered with a minimum of 99.999% reliability – allowing Federal government agency customers to benefit from a hyper-scale, agile solution.
What FedXchange has recorded
No change since FedXchange began following it on April 14, 2026. Each change of stage, impact level, or number of authorizations appears here.