MAXIMUS Inc.: MAXIMUS Cloud

Maximus Cloud is a FedRAMP Authorized multi-tenant Private and Government Community Hybrid Cloud designed exclusively for use by government customers only. Built to meet government compliance and security requirements, our managed Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS) portfolio of solutions are hosted, managed, secured, and monitored to provide the highest scalability, reliability, and availability of mission-critical systems and services. Our FedRAMP Authorized services include:

• Maximus Amazon Connect Platform (MACP): Enterprise-class omnichannel cloud contact center solution. The Engagement Platform leverages Amazon Connect technology to provide an optimized citizen engagement experience that enables citizens to communicate with your agency across all channels – including voice, email, SMS and web chat. The Amazon Connect Platform also provides key additional modular features such as workforce management, recording and quality management, analytics, AI and a robust reporting framework. • Maximus Enhanced Reporting (SKPI): Solution providing insights to customer service Software-as-a-Service (SaaS) Total Customer Experience solution powered by SuccessKPI that uses AI and machine learning to provide key insights on customer service experiences over text and audio. The platform uses speech recognition and natural language understanding (NLU) to analyze conversations between customers and agents in real-time. With omni-channel capabilities, SuccessKPI brings together information from every customer point of contact to provide comprehensive datasets for improving the consumer experience. • Maximus Robotic Procedure Automation (RPA): Solution to automated tasks Platform-as-a-Service (Paas) solution powered by Automation Anywhere that uses a web-based management system that uses a control room to run automated tasks that combines traditional Robotic Process Automation (RPA) with cognitive elements like Natural Language Processing (NLP), reading unstructured data, and machine learning capabilities. • Maximus Life X Improve Digital Testing (LXI): Solution to screen and reduce risk of individuals at risk of suicide Powered by MindX Sciences is an easy-to-use tool that can identify individuals at risk for suicidality and provide personalized risk-reduction and life improvement strategies. Based on the Niculescu Convergent Functional Information for Suicidality Scale (CFI-S), the test does not ask about suicidal ideation, making it suitable for non-clinical settings such as large organizations or educational settings. The test's validity and reliability have been validated through published studies in scientific and medical journals. Additionally, clinicians can use the test for a nominal yearly fee to reduce suicide risk in their patient population, with a CPT code for clinical use available. Overall, the SX Prevent test is an innovative approach to suicide prevention that can support individuals at risk and may prove beneficial in various settings. • Maximus Digital Experience Hub (DXHub): Solution for hosting web applications and microservice based applications. Enterprise-class platform for hosting web applications and microservice based applications. DXHub is a cloud-native solution powered by kubernetes (EKS) running containerized workloads in either single or multi-tenant configurations. DXHub has DevOps intrinsically built into it, allowing for the rapid and frequent rollout of incremental application code releases. DXHub helps government deliver modern and fault tolerant applications to citizens by reducing their total cost of ownership; increasing the speed to production for application releases via reusable web application templates; the rapid delivery of enterprise application workloads. • OpenText XMedius (Fax): Solution for receiving digital fax OpenText XMedius is a fax solution. This increases the functionality for agencies looking to inc