MAXIMUS Inc.: Maximus Intelligent Virtual Assistant (MIVA) (formerly MIA)
What its stage means
An agency or the FedRAMP program authorized it. Agencies can reuse that authorization.
The provider's description
The Maximus Intelligent Virtual Assistant (MIVA) is a turn-key FedRAMP-authorized SaaS solution that replaces traditional touchtone and directed dialog speech IVRs at the front-end of contact centers. MIVA uses a combination of artificial intelligence (AI) and human understanding to interact conversationally with callers.
MIVA applications are built to support government-specific requirements, including status updates for applications and accounts, call routing, and FAQs. Callers can receive self-service information via voice, email, and text messages. MIVA integrates will all major call routing and telephony systems, and major carrier networks.
What FedXchange has recorded
No change since FedXchange began following it on April 14, 2026. Each change of stage, impact level, or number of authorizations appears here.